Web-Based Training FAQs


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How Do I Register and Pay For Online Training Courses?

Once you have identified a course in which you would like to participate, click the Add To Cart button next to the course, enter the registration information requested, and click Checkout. On the ensuing screen, enter any discount code you might have received for the course and your payment method. K2 Enterprises accepts Visa, MasterCard, American Express, and PayPal for web-based training.

Upon completing the registration/payment process, you will receive an email confirming your registration along with instructions on how to join your training session. You will also receive follow-up confirmation emails one week in advance of your training, one day in advance of your training, and one hour in advance of your training.

Can I Substitute Another Person Into A Training Session For Which I Am Scheduled?

We will award CPE credit in the name of the person who registered for the learning event. Thus, if you find that you are unable to attend and you would like to substitute someone else on your behalf, you can do so, but that person will not receive CPE credit. For a different participant to receive credit, you should cancel your registration, and the person who will be attending should register on his/her own behalf. Remember, you can cancel your registration up to the point that a session begins.

How Much Does Your Online Training Cost?

Prices can vary for online training courses. You can view the price for each course in the course catalog.

How Do I Connect To My Online Training Session?

After you register for an event, you will receive a course confirmation email. To connect to your online training session, simply click on the designated link in that email message. 

How Early May I Login To My Online Training Session?

You may login to your online training session up to fifteen minutes in advance of the designated start time.

Will I Receive A Handout Or A Book For My Training Event?

Yes, we provide you with an electronic copy of the course materials once you log-in to the event.

If I Register For An Event, Can I Later Cancel That Registration And Receive A Refund?

Yes, you can cancel your registration up until the time a course begins and receive a full refund. 

Is Your Web-Based Training Accepted For CPE Credit In My State?

K2 Enterprises is registered with the National Association of State Boards of Accountancy as a sponsor of continuing professional education on the National Registry of CPE Sponsors (sponsor #103648). Because of this, our online training is accepted for CPE credit in all 50 states. However, because your State Board of Accountancy has final authority on the acceptance of individual courses for CPE credit, you should check with your Board if you have additional questions.

What If I Am Not Satisfied With Your Online Training?

If you are not completely satisfied with a K2 Enterprises event, K2 Enterprises will refund your participant registration fees. All that is necessary is  to contact K2 Enterprises via phone (888.542.9390), fax (985.542.9397), or email at webinar@k2e.com . We will promptly issue a refund.

What Training Platform Do You Use To Deliver Your Web-Based Training?

K2 Enterprises is proud to use the ON24 as the training platform for our online training events. This solution works with virtually all computers and mobile devices and provides an exceptional learning environment for online learning.

Can I Participate In An Online Training Session Using My iPad Or Other Mobile Device?

Yes! The technology utilized by the ON24 platform is compatible with virtually all mobile devices, including iPhones, iPads, and Android-powered phones and tablets. 

Can I Ask Questions During One Of Your On-Line Training Events?

Yes, you can ask questions of your instructor during a K2 Enterprises live, web-based training event. While participating in an event, you will see a “Chat” pane on your screen. Simply type your question into the chat pane and your instructor will answer it during the session. Only the instructor will be able to see your question.

You can also use this Chat pane to submit administrative or technical questions to the course administrator that are not related directly to the course content.

Will I Receive A Completion Certificate Upon Completing An Online Training Course?

Within twenty four hours after you complete the online event, you will receive an email message containing your course completion certificate. You should retain that message as it serves as your course completion certificate. If you do not see your certificate, please check your junk e-mail/spam folder.

Do I Have To Pass A Test To Complete One Of Your Online Training Courses And Earn CPE Credit?

No testing is required to complete a K2 Enterprises online webinar and earn CPE credit. However, at intervals during the presentation, you will need to respond to polling questions to confirm your attendance and active participation in the event. In accordance with NASBA standards, you must answer at least 70% of these questions in order to receive full CPE credit for the program. Note that your answers to these polling questions need not be correct; rather, we only measure whether you attempted to answer the question and, if you do, our ON24 platform logs your response and you will receive credit for attempting to answer.

On the other hand, if you are participating in an on-demand session and there is no instructor standing by to answer questions, then a passing a final exam is required, in accordance with NASBA standards. For the final exam, a minimum of five questions must be asked for each hour of CPE credit offered by the class and you must correctly answer at least 70% of these questions to earn CPE credit.

Who Should I Contact If I Have Additional Questions

If you have additional questions or need additional information, you can send an email to webinar@k2e.com . If you would prefer to speak to someone on the phone, just call (888) 542-9390 and someone will be pleased to assist you.

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K2 Enterprises is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.