Webinar FAQs

WEBINAR FAQS

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How Do I Register and Pay For Online Training Courses?

Once you have identified a course in which you would like to participate, click the Register button next to the course, enter the registration information requested, and click Continue. On the ensuing screen, enter any discount code you might have received for the course and click Proceed to PayPal to pay for the course. You may pay for the course by using your PayPal account or by entering a credit card if you do not have a PayPal account. In either case, PayPal securely processes your payment; K2 Enterprises does not store any information related to your credit card or PayPal account.

Upon completing the registration/payment process, you will receive an email confirming your registration along with instructions on how to join your training session. You will also receive follow-up confirmation emails one week in advance of your training, one day in advance of your training, and one hour in advance of your training.

Can I Substitute Another Person Into A Training Session For Which I Am Scheduled?

We will award CPE credit in the name of the person who registered for the webinar. Thus, if you find that you are unable to attend and you would like to substitute someone else on your behalf, you can do so, but that person will not receive CPE credit. For a different participant to receive credit, you should cancel your registration, and the person who will be attending should register on his/her own behalf. Remember, you can cancel your registration up to the point that a session begins; you can also register for a session up to thirty minutes prior to it commencing.

How Much Does Your Online Training Cost?

Prices can vary for online training courses. You can view the price for each course in the course catalog.

How Do I Connect To My Online Training Session?

After you register for an event, you will receive a course confirmation email. To connect to your online training session, simply click on the designated link in that email message. You will find it in the “How To Join The Training” section of the email message.

How Do I Hear The Audio Portion Of My Online Training?

You have two options for listening to the audio portion of your online training. Both of these options are described in detail in the “How To Join The Training” section of the confirmation email you received for the course.

The first option is to listen through your computer’s audio system. To utilize this option, select “Use Mic & Speakers” after you join the training session.

The second option is to dial-in to the online training event using your phone. Your confirmation email will include the phone number to dial and the access code to use for your event. Please note that this is not a toll-free call.

How Early May I Login To My Online Training Session?

You may login to your online training session up to thirty minutes in advance of the designated start time.

Will I Receive A Handout Or A Book For My Training Event?

Yes, we provide you with an electronic copy of the course materials prior to the event. To access these materials, click the link in the “Before The Training” section of the confirmation email you received for the course. You will also have the option to download the materials during the webinar. Once the webinar is over, the materials will no longer be available.

If I Register For An Event, Can I Later Cancel That Registration And Receive A Refund?

Yes, you can cancel your registration up until the time a course begins and receive a full refund. To do so, click the “Cancel Your Registration” link on your confirmation email.

Is Your Online Training Accepted For CPE Credit In My State?

K2 Enterprises is registered with the National Association of State Boards of Accountancy as a sponsor of continuing professional education on the National Registry of CPE Sponsors (sponsor #103648). Because of this, our online training is accepted for CPE credit in all 50 states. However, because your State Board of Accountancy has final authority on the acceptance of individual courses for CPE credit, you should check with your Board if you have additional questions.

What If I Am Not Satisfied With Your Online Training?

If a participant is not completely satisfied with a K2 Enterprises course, K2 Enterprises will refund participant registration fees. All that is necessary is for the participant to contact K2 Enterprises via phone (888.542.9390), fax (985.542.9397), or email at webinar@k2e.com . We will promptly issue a refund.

What Training Platform Do You Use To Deliver Your Web-Based Training?

K2 Enterprises is proud to use the GoToTraining solution from LogMeIn as the training platform for our online training events. This solution works with virtually all computers and provides an exceptional learning environment for online training participants.

Can I Participate In An Online Training Session Using My iPad?

If you would like to participate in our webinars using an iPad, you can do so by first downloading the GoToMeeting app from the App Store. Then, use the app to connect to the webinar.  Please note: Do not use an Android device for attending K2 webinars if CPE credit is desired.

How Can I Determine If My Computer Will Work With Your Training Platform?

Prior to participating in an online training event, you can test your computer to ensure that you will not have any difficulties connecting to the session. To do so, click this link or visit https://support.logmeininc.com/gotowebinar/system-check-attendee to join a test session. Upon doing so, if you see a “Successfully Connected” message, you should be able to join your K2 Enterprises training session without any issues. WE STRONGLY RECOMMEND YOU TEST YOUR SYSTEM BEFORE LOGGING IN TO YOUR ONLINE TRAINING SESSION. ONCE YOU TEST YOUR SYSTEM, RESTART YOUR COMPUTER PRIOR TO JOINING THE WEBINAR.

Note that if you are connecting from a Windows-based computer, GoToTraining will automatically launch into session if you have Java enabled. We recommend installing or upgrading Java to connect quickly to sessions.

If you are using a Mac and have never joined a GoToTraining/GoToMeeting session before, you will first need to download the Citrix Online Launcher file.

For solutions to common issues associated with joining a GoToTraining/GoToMeeting session, please click here or visit http://support.logmeininc.com and choose the GoToTraining option.

Can I Ask Questions During One Of Your On-Line Training Events?

Yes, you can ask questions of your instructor during a K2 Enterprises online training event. While participating in an event, you will see a “Chat” pane on your screen. Simply type your question into the Chat pane and your instructor will answer it during the session. Only the instructor will be able to see your question.

You can also use this Chat pane to submit administrative or technical questions to the course administrator that are not related directly to the course content.

Will I Receive A Completion Certificate Upon Completing An Online Training Course?

Within twenty four hours after you complete the online event, you will receive an email message containing your course completion certificate. You should retain that message as it serves as your course completion certificate.

Do I Have To Pass A Test To Complete One Of Your Online Training Courses And Earn CPE Credit?

No testing is required to complete a K2 Enterprises online training course and earn CPE credit. However, at intervals during the presentation, you will need to respond to polling questions to confirm your attendance and active participation in the event. A minimum of four polling questions will be presented for each recommended CPE credit hour. You must answer at least 75% of these questions in order to receive full CPE credit for the program. Note that your answers to these polling questions need not be correct; rather, we only measure whether you attempted to answer the question and, if you do, our GoToTraining platform logs your response and you will receive credit for attempting to answer.

Who Should I Contact If I Have Additional Questions

If you have additional questions or need additional information, you can send an email to webinar@k2e.com . If you would prefer to speak to someone on the phone, just call (888) 542-9390 and someone will be pleased to assist you.

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K2 Enterprises is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.